DHL v Trustpilot - Update

Didn't notice, but those figures were for DHL Ireland, though that just shows how wide spread the fraud is throughout DHL.

I've left my own review on the UK site.

DHL v Trustpilot

Figures just taken from this website don't paint too good a picture about DHL. I've highlighted a couple of integrity issues, there are more.

It's not that they fail to meet their service agreements, it's the cover ups. But when you self regulate, it's what you can get away with.

Excellent

6%

Great

5%

Average

0%

Poor

2%

Bad

87%

Forged signatures

Drivers constantly sign for my packages for me, and dump them into shops in a town 15 mins away from me. Expensive orders have gone missing and been damaged as a result.

Lying Delivery Drivers

After three full days expecting a delivery (which kept being rescheduled at the end of each day without DHL providing any reason for it), on day 3 they finally marked it as "Recipient moved", and it said on the website that I could pick up my parcel elsewhere "as requested" (I had not requested any such thing). After calling customer service to try to understand why they had failed to deliver my parcel, and are making me have to go pick it up elsewhere, they said that it is standard practice after two failed deliveries.

Now, my husband and I work from home, where we run a small company. Nobody had showed up to deliver the parcel as claimed by DHL. Our phone number was also provided on the parcel details, and yet nobody called.

I understand that picking up the parcel somewhere else is not the end of the world but it is simply not right that if a customer is paying to have it delivered on a particular date and at a particular address, they should be made to wait five days over the expected delivery date and drive god knows where to pick it up when they were in fact at the address provided. In addition to the aggravation and time spent dealing with customer service.

The problem is that this is just standard practice with this company. Lying delivery drivers, or perhaps they are just under too much stress to cover large distances in little time so they resort to this. In any case, you'll be better off with anyone other company.

After speaking to customer service my parcel has been rescheduled for delivery two days from now, so we'll see what happens next. The customer service guy was friendly and helpful but I'm done with the delivery drivers in this company.

In any case, this is not my first bad experience with DHL. It was my mistake for giving it another chance. Check their international sites here on Trustpilot, there's good reason they have an awful score.
If something like this happens to you voice your discontent to the sender, particularly if they are a large company that sends a large volume of parcels. When large companies stop hiring DHL's services they might start thinking of changing their malpractice.

DHL Fraud & the Passport Office - Update

Not much of an update so far, as every response to the Passport office results in a long delay before receiving anything but the automated reply.
I'm currently waiting for some information under a freedom of information request but somehow I think that information may not be forthcoming.

How's this for a headline?

Dead man signs for his own passport

DHL Fraud & the Passport Office

I've had this heading sitting in my drafts since 1st September.

It relates to some fraudulent actions by DHL in Spain in August.

I have had a number of emails from the Passport Office saying that they are following up my complaint, but as yet they are still looking into it.

DHL have stopped responding to me, even though I have been granted authority by the Consignee to follow up on another example of fraud.

When I receive an answer I will post the details. It should be quite interesting as DHL have already lied contradicted themselves in some of their earlier answers.

Top Employers Institute - An email

An email from Top Employers Institute.
Will they have addressed my questions



Nah!!!!!!!!


Don't be silly, why would they?

They are about as ethical as DHL.








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DHL summary on Glassdoor

I have quoted a few examples, quickly found on Glassdoor.
All these examples back up statements that I have already made about DHL and its Management.

Here is a Summary of some of the issues, just to give you a flavour of DHL Life;

Bullying

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-more-bullying-on-glassdoor.html

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-on-glassdoor-bullying.html

https://fightingthecorporatebullies.blogspot.com/2019/05/dhl-glassdoor-summaryto-date.html

Rules & Regulations

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-v-rules-and-regulations.html

Lies

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-lies-glassdoor.html

Slavery

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-slavery-glassdoor.html

Vendettas

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-vendetta-glassdoor.html

Values

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-values-glassdoor.html

Self Regulation

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-on-glassdoor-self-regulation.html

Health and Safety

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-health-and-safety-on-glassdoor.html

Fraud

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-fraud-v-dhl-bullying.html

DHL v. Rules and regulations

When you are self regulated you can do what you want.

There were numerous issues raised in my complaint to DHL