Background on DHL fraud

Information from a former DHL employee regarding fraudulent processing of DHL failures.

This shows that false scanning happened 4 years ago and was reported to DHL's HR department.

Obviously I was wrong to trust her.

Don't try and email her, it has been changed.

-----Original Message-----

From: Mike Whitehead

Sent: 13 August 2015 09:57

To: Tom 

Subject: Re: Dhl

Just trying to find out what she knows and how I can trust her

Sent from my iPhone

On 13 Aug 2015, at 09:58, Tom wrote:

Mike

Yes I told her, and your own couriers will tell you how they where told to deliver on paper and not declare, they will not be lying, I got couple of interviews next week, jobs are hard to find

Tom

Sent from my iPhone

On 13 Aug 2015, at 08:45, Mike Whitehead wrote:

Thanks Tom

Did you tell her this?

I remember that routes were "lost" ie not declared

How are you doing?

Sent from my iPhone

On 13 Aug 2015, at 09:17, Tom wrote:

Hi Mike

I was dealing with someone called Tracy Green, I do not have any materialistic proof, but every courier was told at meetings, "do not scan any shipments ND", any of the couriers will verify this . and I was always told when I was behind the desk, how to abuse the system to lose ND and failures.

Her e mail address was TracyGreen@dhlcom

Regards

Tom

Sent from my iPhone

News from Coventry Live here

DHL probe furious mum's claims driver had poo next to home

DHL has pledged to investigate

A delivery firm is investigating a claim that one of its drivers was caught having a poo outside a house in the Midlands.

Courier firm DHL said while it has not yet established that one of its drivers was involved, it is investigating as "a matter of priority".

It comes after a woman named Nadine told BBC Radio Nottingham that she had arrived home from work last Tuesday afternoon, and heard a strange noise as she opened her door.

She said she looked down the side alley next to her house in Gedling, Nottinghamshire, to see a white male with a red and yellow DHL t-shirt on.

He had his boxer shorts down and was wiping his bottom on her fence post, she said. He then pulled his pants up as he ran past her, and went to a van parked nearby.

She said she had to go to her childminder to pick her son up, but when she returned home she had a look and saw faeces in the alleyway. Her husband dealt with it later and also took a photo of it. She now says she wants an apology from the firm. A spokesperson for DHL said today:"Based on the information provided we are yet to ascertain if the individual in question is a DHL employee.

"However, we are investigating this as a matter of priority as this is clearly unacceptable."

Ask yourselves, Why would a driver not have time to find a toilet? Would it be anything to do with the workload placed on him? Two months down the line from the original story I cannot see an update anywhere.

DHL v Trustpilot - Update

Didn't notice, but those figures were for DHL Ireland, though that just shows how wide spread the fraud is throughout DHL.

I've left my own review on the UK site.

DHL v Trustpilot

Figures just taken from this website don't paint too good a picture about DHL. I've highlighted a couple of integrity issues, there are more.

It's not that they fail to meet their service agreements, it's the cover ups. But when you self regulate, it's what you can get away with.

Excellent

6%

Great

5%

Average

0%

Poor

2%

Bad

87%

Forged signatures

Drivers constantly sign for my packages for me, and dump them into shops in a town 15 mins away from me. Expensive orders have gone missing and been damaged as a result.

Lying Delivery Drivers

After three full days expecting a delivery (which kept being rescheduled at the end of each day without DHL providing any reason for it), on day 3 they finally marked it as "Recipient moved", and it said on the website that I could pick up my parcel elsewhere "as requested" (I had not requested any such thing). After calling customer service to try to understand why they had failed to deliver my parcel, and are making me have to go pick it up elsewhere, they said that it is standard practice after two failed deliveries.

Now, my husband and I work from home, where we run a small company. Nobody had showed up to deliver the parcel as claimed by DHL. Our phone number was also provided on the parcel details, and yet nobody called.

I understand that picking up the parcel somewhere else is not the end of the world but it is simply not right that if a customer is paying to have it delivered on a particular date and at a particular address, they should be made to wait five days over the expected delivery date and drive god knows where to pick it up when they were in fact at the address provided. In addition to the aggravation and time spent dealing with customer service.

The problem is that this is just standard practice with this company. Lying delivery drivers, or perhaps they are just under too much stress to cover large distances in little time so they resort to this. In any case, you'll be better off with anyone other company.

After speaking to customer service my parcel has been rescheduled for delivery two days from now, so we'll see what happens next. The customer service guy was friendly and helpful but I'm done with the delivery drivers in this company.

In any case, this is not my first bad experience with DHL. It was my mistake for giving it another chance. Check their international sites here on Trustpilot, there's good reason they have an awful score.
If something like this happens to you voice your discontent to the sender, particularly if they are a large company that sends a large volume of parcels. When large companies stop hiring DHL's services they might start thinking of changing their malpractice.

DHL Fraud & the Passport Office - Update

Not much of an update so far, as every response to the Passport office results in a long delay before receiving anything but the automated reply.
I'm currently waiting for some information under a freedom of information request but somehow I think that information may not be forthcoming.

How's this for a headline?

Dead man signs for his own passport

DHL Fraud & the Passport Office

I've had this heading sitting in my drafts since 1st September.

It relates to some fraudulent actions by DHL in Spain in August.

I have had a number of emails from the Passport Office saying that they are following up my complaint, but as yet they are still looking into it.

DHL have stopped responding to me, even though I have been granted authority by the Consignee to follow up on another example of fraud.

When I receive an answer I will post the details. It should be quite interesting as DHL have already lied contradicted themselves in some of their earlier answers.

DHL summary on Glassdoor

I have quoted a few examples, quickly found on Glassdoor.
All these examples back up statements that I have already made about DHL and its Management.

Here is a Summary of some of the issues, just to give you a flavour of DHL Life;

Bullying

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-more-bullying-on-glassdoor.html

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-on-glassdoor-bullying.html

https://fightingthecorporatebullies.blogspot.com/2019/05/dhl-glassdoor-summaryto-date.html

Rules & Regulations

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-v-rules-and-regulations.html

Lies

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-lies-glassdoor.html

Slavery

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-slavery-glassdoor.html

Vendettas

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-vendetta-glassdoor.html

Values

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-values-glassdoor.html

Self Regulation

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-on-glassdoor-self-regulation.html

Health and Safety

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-health-and-safety-on-glassdoor.html

Fraud

https://fightingthecorporatebullies.blogspot.com/2019/08/dhl-fraud-v-dhl-bullying.html

DHL v. Rules and regulations

When you are self regulated you can do what you want.

There were numerous issues raised in my complaint to DHL

DHL Values - Glassdoor

 

 

DHL on Glassdoor - Self Regulation

HR Policies are really poor.

Why? Self Regulation means that they can do what they want.

It's why complaints are meaningless.

 Staff Churn - Ditto

DHL - Health and Safety on Glassdoor

Not just Health and Safety, but plenty of other issues mentioned here.

Virtually all issues that I had raised with DHL management.

May I just raise the self regulating issue here?

#tailended moves house

I have created a new blog for all things #tailended

https://www.blogger.com/blogger.g?blogID=9033737763910337177#allposts

Clearing some space for those stories on fraud within DHL.

DHL Fraud v. DHL Bullying

Spoiler alert

It's a draw

It would normally go to penalties.

But there can't be any for DHL

I have previously detailed examples of why I named my book,

Deceit,

Hypocrisy & 

Lies.

You can use the label index on the right to find some of the details listed under each category.

I'm not sure why, but presumably due to the way that I set up the initial draft, I cannot make the book free on Amazon. It was meant to be available for anyone to see the real face of DHL. Bullying included, on top of the deceit, hypocrisy and lies.

Everything listed and used is 100% genuine.

Some of it you couldn't even make up.

I received a phone call from DHL earlier this afternoon following an example of fraud that I have been following up for a friend.

Yes, that is friend and not friend, as in me.

Unfortunately, being in Spain, it was no surprise that we were cut off. The agent hasn't, as yet, phoned back. The little of the conversation that the agent managed was a response to my previously unanswered question "Who regulates DHL?"

Andy, as we shall call him, for that was his name, got as far as self-regulated.

Anyone see where this might be going?

Answers on a postcard to the usual address etc.

Self-regulated = un-regulated.

DHL can do anything it wants because no-one is going to slap their pandies, let alone fine them for fraud or bullying, Managers know that they can get away with anything because nothing can/will happen.

Hence the draw, with no penalty shoot out.

Both bullying and fraud is rife within DHL because Managers know that they can get away with it.